Welcome to organise hub! We're excited to get your order to you as quickly and safely as possible. Please read our shipping terms and conditions below for information on processing times, shipping methods, costs, and more.

 

1. Order Processing Time

All orders are processed within 2 business days (Monday to Friday, excluding holidays). Please note that order processing times may vary depending on product availability, demand, and other factors. Once your order is processed, you will receive an email notification with your tracking details.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet your needs. The estimated delivery time for your order will depend on the shipping method you choose during checkout and your delivery location.

• Standard Shipping: Estimated delivery time: 6–9 business days.
• Expedited Shipping: Estimated delivery time: 2–4 business days.

Note: Delivery times are estimates and may vary due to unforeseen circumstances like weather conditions, carrier delays, or customs processing (for international orders).

3. Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and delivery location. Please check the shipping calculator during checkout for an accurate estimate.

4. International Shipping

We do offer international shipping to select countries. The shipping costs and delivery time for international orders will vary depending on the destination. Please note that you may be responsible for any customs fees, import taxes, or duties that may apply to your shipment. These fees are not included in the shipping cost and are the responsibility of the customer.

For more information on international shipping, please contact our customer support team 

5. Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can track the status of your package through the courier’s website using the tracking number provided. Please note that tracking information may take up to 24 hours to update after the shipment is dispatched.

6. Address Accuracy

It is your responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you notice an error in your shipping information, please contact us immediately 

7. Shipping Restrictions

Some products may have shipping restrictions or cannot be shipped to certain locations due to legal or regulatory reasons. If this applies to your order, we will notify you as soon as possible. If we are unable to ship your order, you will be refunded in full.

8. Delayed or Lost Packages

While we strive to ensure timely delivery, we are not responsible for delays caused by the carrier or factors outside of our control. In the event of a lost or delayed package, please contact the carrier directly using the provided tracking number. If you believe your package is lost, please reach out to our customer support team, and we will assist you in resolving the issue.

9. Returns and Exchanges

If you wish to return or exchange an item, please contact lillans@gmail.com. Please note that shipping fees for returns are the responsibility of the customer unless otherwise stated in our policy.

10. Shipping Policy Changes

We reserve the right to modify or update these shipping terms and conditions at any time. Any changes will be posted on this page with an updated date. We encourage you to review our shipping terms periodically for the latest information.

Thank you for shopping at organise hub